What is the NYU Platform and how does it work?

1. Introduction & Access

• How do I update my profile on the platform?
• What should I do if I forgot my NetID?
• How can I reset my password if I forgot it?
• What should I do if I can’t access my account?
• What are the technical requirements (supported browsers, internet connection, devices)?
• What is the NYU Platform and how does it work?

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2. Technical Support

• Is the platform compatible with mobile devices?
• What is the expected response time for my ticket?
• What information should I include in my ticket?
• How do I submit a support ticket?

3. Courses & Activities

• What should I do if all the “seats available” are already taken?
• Do I need to complete activities in sequence, or can I choose the order?
• How can I include my activity feedback in my résumé?
• What type of documents can I attach to an activity?
• If I close an activity, how can I resume it later?
• How can I view my feedback and connect with my coach?

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4. Communication & Interaction (Students)

• Where can I view my coach’s profile or résumé?
• How can I send a message to my coach through the platform?

5. Settings & Preferences

• How do I use the bookmarking feature?
• How do I use filters to search for activities?

6. Coach & Instructor Guide

• How do I close or finalize an activity?
• How can I submit feedback for student assignments?
• How can I send a direct message to a student?
• Where can I see the questions submitted by students?
• How do I view the students enrolled in my activities?
• How can I see the courses I am coaching?